­­­nuVibrations LLC Personal Information Retention Policy

At nuVibrations LLC, we strive to deliver the best experience for musicians, and that includes ensuring our customers understand and feel comfortable with information we use as part of our operations.

Logs

Log data is maintained to ensure smooth website operation. Data logged may include IP address, time of day, and file download progress. If you are logged into our website, the logs will include your user ID. Our policy is to purge log data that is older than 6 months.

Information Required for Business Operation

We capture an e-mail address, a one-way-encrypted password, and a one-way encrypted computer fingerprint as part of our software installation process. We also collect information about when that installation and the IP address used to monitor our quality of service.

During a payment transaction, we capture physical and e-mail address, products purchased, and price paid. We also save a copy of any generated product activation codes in order to provide a fallback if e-mail confirmation fails.

During the use of our products, we capture login frequency and IP address of logins in order to understand how our customers are using our products.

Personal Information Security

Sensitive personal information, like passwords are one-way encrypted to protect your security.
Transactions between our software and our web services are protected by SSL to maximize your security.

Third Party Privacy Information

We use google tags and google analytics as part of our online marketing efforts. Please review google’s policies on what is collected and how to opt out at: https://policies.google.com/technologies/product-privacy

Purchases via our online store are transacted via PayPal. You can review their privacy policy by navigating to: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Rights Associated With Your Personal Information

To request a copy of the personal information we store, please send an e-mail to security@nuvibrations.com with “Personal information request” in the title. Make sure you send the e-mail from the account you use to log into the nuVibrations website & software.

To request that we purge all non-business-related personal information associated with your account, send an e-mail to security@nuvibrations.com with “Purge request” in the title. Make sure you send the e-mail from the account you use to log into the nuVibrations website & software.